Frequently Asked Questions

On this page, you'll find some frequently asked questions regarding usage of this website and about our services. In case you inquiry is not on this page, please get in touch with our customer service team through the form below. 

 

 

 

GENERAL

Q: Why should I buy my equipment from DES & Starleaton?

A: We understand the technology and can provide expert advice to all your wide format imagery and colour management needs, we work to understand your business and wide format & image requirements whatever they may be and then devise a strategy to help you with your image requirements. We happily arrange delivery and installation for our products, including wide format printers, and offer ongoing training and support so you feel comfortable with your new image solution. Our technical staff are only a phone call away should you have any questions.

Q: I would like to stay updated with the latest news and promotions. How can I do this?

A: You can subscribe to our newsletter and we will be sending you weekly special offers along with our latest news. When you subscribe, you will also receive 5% off your first order.

 

Q: What type of services do you provide?

A: We are a full service organisation with a very strong engineering team located around the country that can help you to print and our dedicated team will make sure all your wide imagery needs are delivered at their best. When we sell equipment we install, train and we provide ongoing support for your business.

 

Q: How do I check the current offers and discounts?

A: Simply, visit our Special Prices section or our Clearance section.

 

Q: What brands can I buy from DES & Starleaton?

A: We spend time sourcing products of the highest quality from the most reputable brands: CanonBreathing ColorCGSChromajetColortracEizoEpsonHahnemuehleGraphtecJust NormlichtMACtacPantonePhotoTexEclipse MediaRicohAwagami FactoryXriteEFIColorPainterArnosPlanexPlanhorseInnova, NeschenHEYTexAlumiGraphicsFiberMarkContra VisionConverdG+O FriedrichBrett MartinUltra White DPFalconBoardRolandHelixFlexaZund, Trimalco and ALC.

For an updated list of the brands, please visit our Brands section.

 

Q: What products do you stock?

A: Our products include wide format printers, inkjet media (including backlit & display media, banner media, bond paper, drafting media, fine art paper, floor graphics & wall coverings, inkjet canvas, matt coated paper, photo & poster paper, print vinyl & self-adhesive vinyls (SAVs), proofing & prototypes, textiles, windows films and fire rated media), ink & toner, coatings, cutters, laminators, scanners, films & laminates, boards & substrates, adhesives & mounting, monitors & plan storage systems. We’re also specialized in providing colour management solutions that suit your needs.

 

Q: I need to get an ICC print profile, how is this possible?

A: We are currently updating our ICC profiles section. If you are unable to find your ICC print profile under this section, please get in touch with our customer service team on 1300 728 411 or by filling this form.

 

Q: I would like to know your different locations.

A: Please check our Contact page to access our different locations and contact persons across Australia.

 

 

WEBSITE USAGE

Q: I would like to order online, what’s the estimated delivery time?

A: We have warehouses in each capital city for prompt delivery with 90% of all our wide format ordered products delivered the same day or the following morning. For more information, please visit our Shipping information page.

 

Q: I am trying to login, but I forgot my password.

A: Please enter your e-mail address in the Password Reset page, if you’re facing any difficulties, please call our customer service team on 1300 728 411 or through filling this form.

 

Q: I have created an account, but I haven’t received my verification e-mail.

A: Please check your junk e-mail folder and make sure you add our e-mail to your trusted accounts. If you still can’t find it, we can do it for you, get in touch with our customer service team on 1300 728 411 or through filling this form.

 

Q: I need to buy an item that is not available on the webstore, can I check the availability?

A: Certainly. While our webstore should have almost everything, we can still find what you’re looking for, or offer alternatives. Get in touch with our customer service team on 1300 728 411 or or by filling this form.

 

Q: What are the advantages of using the website?

A: There are many advantages, you can get access to our exclusive offers, promotions and latest arrivals, save your cart (or more than one cart) for future orders so that you don’t have to look for what you need to buy every time you purchase, save items to your wishlist, access your transactions history, invoices. If you are a current customer, you will use the same payment method, all your pricing will be the same (unless there are even better promotions online) and all your information is saved, no extra work needed. Fore more information regarding the usage of the website, please visit this page

 

Q: What about the payment, is it secured?

A: You can safely and securely order online using your credit or debit cards. Your privacy and confidence in using our site is very important to us. Any personal information that you provide to us will be held in the strictest confidence and in accordance with the Australian Privacy Principals (APPs).  As a result, we have implemented practices, procedures and systems to comply with our legal obligations to maintain the confidentiality and security of personal information we collect and hold and to manage our systems, practices and procedures and open and transparent way.

 

Q: I can’t find the prices for some equipment; I would like to request a quote.

A: Please fill in this form and one of our representatives will get back to you as soon as possible.

 

Q: I have a promo code which I cannot use. How do I fix this?

A: The promo code might have expired or does not apply to the products in your cart, but we would love to make sure this is the case. Please get in touch with our customer service team on 1300 728 411 or by filling this form.

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