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What is Epson CoverPlus On-Site?

What is Epson CoverPlus On-Site?

When it comes to purchasing a high-tech piece of equipment like an Epson large format printer, it's essential to understand not just the product's specifications but also the post-purchase service and warranty coverage. This is where Epson CoverPlus On-Site service comes in. So, what is Epson CoverPlus On-Site? This blog post will shed light on its features, benefits, and why it might be an excellent investment for you.

What is Epson CoverPlus On-Site?

Epson CoverPlus On-Site is an extended service plan that provides additional benefits and coverage beyond the standard warranty that comes with Epson products. This plan offers on-site repair or replacement services, which means if your product develops a fault, an Epson-trained technician will come directly to your home or office to perform the repairs or replace the product, if necessary. This service helps ensure minimal downtime and inconvenience.

Features of Epson CoverPlus On-Site

Epson CoverPlus On-Site is designed to offer superior customer service. It includes:

  1. On-Site Service: The defining feature of this plan is the on-site service. Rather than you having to pack up your product and take it to a service center, an Epson-trained technician will come to your location to perform necessary repairs or replacements.

  2. Extended Coverage: This plan extends the warranty coverage of your Epson product, which means you can enjoy peace of mind for a more extended period, knowing that your device is covered for potential malfunctions.

  3. Genuine Parts and Certified Technicians: With this plan, you can rest assured that all repairs are done using genuine Epson parts by trained and certified technicians. This ensures that your device performs at its optimal level.

  4. Priority Service Visits: Subscribers to the Epson CoverPlus On-Site plan typically receive priority service, which means reduced waiting times in case of a service request.

Benefits of Epson CoverPlus On-Site

Choosing the Epson CoverPlus On-Site plan provides several advantages, including:

Feature Benefits

Additional service & support coverage including parts & labour.

  • No unexpected repair/maintenance costs for up to the next 5 years.

Upfront Pricing instead of per incident charges.

  • Simplified budgeting and greater control of maintenance expenses.

Service performed by Epson authorised service agents.

  • Product repaired by Epson trained professionals.

Nationwide network of Epson Customer Care Centres.

  • More convenient locations to serve the customers.

Dedicated unlimited technical phone & email support.

  • Certainty of getting immediate help when required during business hours.

Priority call queue.

  • Call attended on priority; no long waiting periods.

 

Epson CoverPlus On-Site for Large Format Printers

Epson printers are known for their high-quality prints and solid performance. However, like all technology, they may require occasional service. This is where Epson CoverPlus On-Site comes in handy.

  Standard Warranty Epson CoverPlus
Coverage period 1 Year Up to 5 Years*
Coverage Type On-Site On-Site
Parts Yes* Yes*
Labour Yes Yes
Parts replacement including printhead
@ End of life
No Yes*
Coverage distance 80 kms from Service Agent 80 kms from Service Agent
Phone response (within business hours) 8 hrs of Epson being notified 4 hrs of Epson being notified
Priority 1st Queue No Yes
Flexibility to transfer service product No Yes
Dedicated unlimited telephone support Yes Yes
Dedicated unlimited email support Yes Yes


*Limits apply to selected models. Read all all Epson CoverPlus Terms & Conditions >

 

Want Extra Coverage?

When you purchase your Epson printer, it includes a standard 1-year warranty. This provides a basic level of protection and support for your investment. However, to extend the coverage period, Epson offers the opportunity to purchase On-Site Epson CoverPlus service packs. These can be stacked up to a total coverage of 5 years (depending on model). Here are your options:

  • 2 years coverage = 1-year std warranty + 1-year On-Site Epson CoverPlus
  • 3 years coverage = 1-year std warranty + 2-year On-Site Epson CoverPlus
  • 4 years coverage = 1-year std warranty + 1-year & 2-year On-Site Epson CoverPlus
  • 5 years coverage = 1-year std warranty + 2x 2year On-Site Epson CoverPlus

Up to 5 Year CoverPlus

For example, if you purchased an Epson P-series printer with a 3-year warranty, you could extend it by purchasing an additional 1 or 2 Year On-Site Epson CoverPlus service pack.

 

Epson CoverPlus On-Site is an excellent service plan that offers considerable benefits, especially for businesses or individuals that heavily rely on their devices. By choosing this plan, you can ensure that your Epson products are always running smoothly, while also saving money and time in the long run.
So, if you own an Epson printer or are about to purchase one and want to secure top-tier service coverage, consider Epson CoverPlus On-Site.

More questions?

Should you have any further questions, or if you'd like more detailed information about Epson CoverPlus On-Site, please don't hesitate to contact us. We're always here to help you navigate through your printer-related queries and concerns.

You can reach us through our email: [email protected], or give us a call at 1300 880 605. Alternatively, feel free to fill out the contact form on our website, and we'll get back to you as soon as possible.

Read Epson CoverPlus FAQs here: Epson website >>
Read all Terms & Conditions here: Epson website >>